Shipping policy

Shipping Policy

Thank you for shopping with Modern Zen.

We take pride in carefully preparing and packaging each order to ensure it arrives safely and ready to enjoy.

Processing Time

Most orders are processed and shipped within 1–5 business days. Personalized or custom-made items may require additional processing time.

If there is an unexpected delay, we will contact you as soon as possible.

Shipping Rates

Shipping costs are calculated at checkout based on the shipping destination, package size, and shipping method selected.

Delivery Times

Delivery times vary depending on your location and the shipping carrier. Once your order has shipped, you will receive tracking information when available.

Please note that delivery estimates provided by carriers are not guaranteed and may be affected by weather, holidays, or other circumstances beyond our control.

Order Tracking

When available, tracking information will be sent to the email address provided at checkout once your order has shipped.

Damaged or Lost Packages

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging.

If your package appears to be lost in transit, please contact us and we will work with the shipping carrier to help resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to an incorrect or incomplete address may require additional shipping charges for reshipment.

Questions

If you have any questions about shipping or your order, please contact us through our Contact Us page. We are happy to help.